The terms that govern our engagements.

Who these terms apply to

These terms apply to anyone who interacts with Dignexus through our website, our communication channels, or as part of an active engagement. They form part of the agreement between you and us when you instruct us to provide any service. Where a specific engagement letter, service agreement, or proposal exists, the terms in that document take precedence over anything written here, but the principles below remain applicable in spirit.

How engagements work

Every engagement begins with a discovery conversation, where we understand your situation, goals, and what success looks like. From there we issue a written scope, timeline, and proposal. Work begins only after the proposal is accepted and any agreed initial fees are received.

Throughout the engagement, we maintain documentation of decisions, deliverables, and communications. If the scope needs to change as the work progresses, we discuss it openly and confirm any adjustments in writing before they take effect.

Fees & payment

Our fees are quoted in writing as part of the engagement proposal. They reflect the scope of work, complexity, and timeline. Where applicable, payment may be structured as an upfront engagement fee, milestone-based payments, or fixed-fee on completion.

For services that involve third-party costs (visa fees, government charges, partner platform fees, employer placement fees, processing fees, etc.), these are separate from our consultancy fees and are typically the client's responsibility unless otherwise agreed.

Invoices are due within the period specified on each invoice. Late payments may delay or pause active work, and we reserve the right to suspend services if accounts remain materially overdue.

Client responsibilities

For us to do our work properly, we rely on you to:

• Provide complete, accurate, and truthful information.
• Respond to requests for documentation, signatures, or decisions within reasonable timelines.
• Inform us promptly of any change in your circumstances that may affect the engagement.
• Pay agreed fees in line with the schedule set out in the engagement proposal.
• Comply with the laws and regulations relevant to the work being undertaken.

If we receive false or misleading information, we reserve the right to pause or terminate the engagement, with appropriate reconciliation of fees.

Our responsibilities

We commit to:

• Acting professionally, ethically, and in good faith on every engagement.
• Providing honest advisory, even when the honest answer is one a client may not want to hear.
• Maintaining proper documentation of work performed.
• Communicating clearly and within reasonable timelines.
• Treating client information with strict confidentiality.

Outcomes & expectations

Many of the services we provide depend on third-party decisions outside our control: educational institutions, embassies, employers, regulatory bodies, financial institutions, and government processes. We commit to providing structured, professional, and diligent support, but we do not and cannot guarantee specific outcomes such as visa approvals, admission decisions, employment placement results, or regulatory determinations.

What we do guarantee is the quality, professionalism, and integrity of our process. If a recommended pathway is not realistic for your situation, we will tell you so before you commit to it.

Confidentiality

Information shared during an engagement, whether business strategy, personal details, financial documentation, or sensitive operational data, is treated as confidential. We do not share client information outside the engaged team without explicit permission, except where required by law or where disclosure is necessary to deliver the agreed service (such as submitting a visa application). Confidentiality obligations continue beyond the end of the engagement.

Intellectual property

For consulting and advisory engagements, deliverables prepared specifically for a client (such as strategy documents, structured plans, and bespoke documentation) become the client's property upon full payment of agreed fees, subject to any pre-existing methodologies, frameworks, and tools that remain ours.

For technology and software development engagements, IP arrangements are addressed in the specific build agreement. By default, custom-built software delivered to a client transfers to that client upon full payment, while the underlying frameworks, libraries, and tooling remain ours unless explicitly assigned.

Limitation of liability

We take responsibility for our work and the standards we set. However, our liability for any single engagement is limited to the total fees paid for that engagement, except in cases of gross negligence or willful misconduct. We are not liable for indirect, consequential, or third-party losses, nor for outcomes determined by parties outside our control (such as government agencies, institutions, or employers).

Nothing in these terms excludes any liability that cannot be excluded under applicable Nigerian law.

Ending an engagement

Either party may end an engagement with reasonable written notice. On termination:

• We will reconcile fees fairly based on work completed up to that point.
• We will hand over completed deliverables for which payment has been made.
• Confidentiality and IP terms continue beyond termination.
• Third-party fees already paid to external parties (such as institutions or government agencies) are not refundable by us.

Governing law

These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes that cannot be resolved amicably will be addressed through the courts of Nigeria. We always prefer to resolve concerns through direct conversation first.

Reach us

For any question about these terms or about an active engagement:

info@dignexusconsultancy.com.ng
+234 816 770 5522

Dignexus Consultancy · 56 Enwe Street, Uyo, Akwa Ibom State, Nigeria